Frequently Asked Questions

After purchasing AVI Access, you will be prompted to connect your Google account via secure OAuth 2.0 authorization. Click 'Connect Google' from your dashboard, select your Business Profile location, and Avision will begin your initial scan automatically. The connection takes under 2 minutes and requires no technical knowledge.

Your visibility score reflects the current optimization state of your Google Business Profile across multiple key signals including NAP consistency, review response rate, photo freshness, post activity, keyword positions, and profile completeness. A low score is normal at the start — it means there is significant room to improve. AVI will guide you step by step through the actions that will raise your score the fastest.

Guardian Mode deploys 9 active shields that monitor and protect your Google Business Profile 24/7. It detects unauthorized edits (address, phone, hours), responds to new reviews automatically, publishes posts and photos on a schedule, and alerts you when your ranking drops. Guardian activates progressively as you complete your foundational setup steps — guided from your dashboard. Full activation typically completes within the first week.

Google reviews all submitted photos before publishing them — this process can take between 24 hours and 7 days. Photos can be rejected if they contain watermarks, text overlays, stock imagery, low resolution, or content that does not represent your actual business premises or products. Upload real photos of your business location, team, or products. Avoid AI-generated or stock images as Google explicitly rejects them per 2026 guidelines.

AVI Access is a one-time payment with no recurring charge — there is nothing to cancel. Guardian Mode and Growth Radar are monthly subscriptions. To cancel, contact us at contact@avision.org with your account email — cancellation is processed within 24 hours and takes effect at the end of your current billing period.

Growth Radar tracks the exact keyword positions that bring customers to your business on Google Maps and local search. Every AVI Access plan includes 20 keywords refreshed monthly at no extra cost. Upgrading to Starter Pro gives you 75 keywords refreshed weekly. Elite Pro gives you 100+ keywords refreshed daily. You can see exactly where you rank for searches like 'best [your service] near me' and AVI tells you what to do to climb higher.

After redeeming your AppSumo code, you need to connect your Google Business Profile to activate your dashboard. Click 'Connect Google' and authorize Avision to access your GBP. If you do not have a Google Business Profile yet, you will need to create one at business.google.com before returning to complete setup. If the issue persists after connecting Google, contact support at contact@avision.org with your AppSumo order number.

The read-only report link is managed by your agency if you are on an agency plan. Your agency configures which sections are visible and sends you the link — it shows your visibility score, Guardian activity, and keyword positions in real time. If you purchased AVI Access directly, contact contact@avision.org to request a shareable report link for your account.

Each level in your AVI progression unlocks after a waiting period — typically 24 to 72 hours — designed to give Google time to register your last action before you move to the next. This is intentional: taking actions too quickly without letting Google index them reduces their impact. The timer is visible on your dashboard. When it expires, your next step unlocks automatically. You cannot skip timers — they are part of the optimization methodology.

Activation is triggered automatically by the Stripe payment webhook, which typically fires within 60 seconds of payment confirmation. If your product still shows inactive after 5 minutes, try refreshing your dashboard. If the issue persists after 15 minutes, contact support at contact@avision.org with your payment confirmation email. Do not purchase a second time — your payment has been received and the activation will be resolved manually within 72 hours.

From your premium dashboard, scroll to the Guardian Mode or Growth Radar section. You will see an upgrade button with your current plan and available options. Click it to access the checkout — your existing AVI Access or AppSumo access is preserved and the upgrade adds on top of it. You can activate Guardian Mode, Growth Radar Weekly, or Growth Radar Elite independently at any time.

If you selected the wrong location during onboarding, go to your dashboard and click the Google connection indicator to reauthorize via OAuth — you will be able to select the correct Business Profile location. If the issue persists, contact contact@avision.org with your account email and the correct business name. Your AVI Access and any paid products are not affected.

In most cases, Avision refreshes your Google connection automatically in the background — you will not notice anything. If your authorization was revoked (for example, if you removed Avision from your Google account permissions), the reconnection modal will appear automatically when you open your dashboard. Follow the authorization flow — and make sure to check all permission boxes, including the ones allowing Avision to view, edit, and manage your Business Profile. If you leave any box unchecked, AVI will not be able to monitor or update your profile automatically. If the modal does not appear, go to myaccount.google.com/permissions, remove Avision from authorized apps, then return to your dashboard — the modal will launch automatically. Your score, progression, Guardian status, and all your data are fully preserved during reconnection — only the Google token is renewed.

From your Agency Fleet Dashboard, click Connect Google and authorize your agency account via OAuth. Avision will fetch all Google Business Profile locations associated with your account. Use Import more listings to add locations not included in the initial import. You can then assign Guardian Mode and Growth Radar to individual locations or in bulk. The import process takes under 5 minutes for most agency portfolios.

From your Agency Fleet Dashboard, select the client locations you want to activate using the checkboxes. Click 'Activate Guardian' — a modal will appear showing your wholesale rate and total cost. One Stripe checkout handles the entire batch. Guardian activates on all selected profiles simultaneously within minutes of payment confirmation.

From your Agency Fleet Dashboard, find the client location in your fleet list and click the 'Manage' button. This opens the full premium dashboard for that client in edit mode. You can review their score, Guardian status, keyword positions, and take actions on their behalf. Your client never sees this view — they only see the read-only report link you share with them.

Wholesale rates are revealed inside your Agency Fleet Dashboard after onboarding. Your tier determines your per-location rate: Tier 1 (1-10 locations) has the standard wholesale rate, Tier 2 (11-50 locations) has a lower rate, and Tier 3 (51-1000 locations) has the best rate. Each active Guardian Mode or Growth Radar product is billed monthly per location at your tier rate. The more locations you activate, the lower your cost per location.

From your Agency Fleet Dashboard, open the settings icon (⚙️) on the client profile card. Configure which dashboard sections are visible to your client using the visibility toggles. Once configured, use the View Dashboard link or copy the report URL — formatted as avision.org/report/your-agency/client-id/. Send this link directly to your client. The report updates in real time and is strictly read-only.

Your current tier is displayed in your Agency Fleet Dashboard under Account Settings. Click 'Upgrade Tier' to see the available options. Upgrading is a one-time payment — your existing client locations, configurations, and Guardian activations are fully preserved. Only your capacity limit and wholesale rates are updated immediately.

Avision refreshes Google OAuth tokens automatically before each scan — in most cases you will not need to take any action. If a token was revoked by a client (they removed Avision from their Google account permissions), reconnect by clicking Connect Google in your Agency Fleet Dashboard and re-authorizing the relevant Google account via OAuth. Important: during the authorization screen, all permission boxes must be checked — including view, edit, and manage access. If any box is left unchecked, AVI cannot monitor or act on that client's profile. If the modal does not appear automatically, go to myaccount.google.com/permissions, remove Avision from authorized apps, then return to the dashboard. All client data, Guardian history, and configurations are fully preserved — only the API token is renewed.

Each client location is billed independently. Guardian Mode and Growth Radar are monthly subscriptions per active location. You are only billed for locations where a product is actively running. Deactivating Guardian on a location stops the billing at the end of the current period. Your agency access tier fee is separate and one-time — it covers your dashboard access permanently regardless of how many locations you activate or deactivate.

Agency Access is a one-time lifetime payment that gives you permanent access to the Fleet Command Center dashboard — it never renews. Guardian Mode and Growth Radar are separate monthly subscriptions billed per active client location. Think of Agency Access as your platform licence and Guardian or Radar as the services you activate per client. You only pay monthly for locations where a product is actively running.

From your Agency Fleet Dashboard, click the Import button and reconnect your Google account. Avision will fetch all current locations associated with your account, including any new ones added since your initial import. Select the new locations you want to add and confirm. Existing locations and their configurations are not affected. If the new location is on a different Google account, you will need to connect that account separately via the OAuth flow.

Radar Hebdo tracks up to 75 keywords per location refreshed every Monday — ideal for most client portfolios where weekly visibility snapshots are sufficient. Radar Elite tracks 100 or more keywords per location refreshed every day — designed for competitive markets where rankings shift frequently and clients expect daily reporting. Both plans are available at wholesale per-location rates inside your Agency Fleet Dashboard. You can activate different plans on different client locations based on their needs.

Bulk activation processes all selected locations via a single Stripe checkout with quantity equal to the number of locations. If some locations did not activate, it is typically due to a webhook processing delay or a missing profile link in the database. Wait 5 minutes and refresh your dashboard. If locations remain inactive, contact support at contact@avision.org with your payment confirmation and the list of affected location names. Do not run a second checkout — the issue will be resolved manually within 72 hours.

Grey label is included in all Agency Access tiers. To configure your branding, go to your Agency Fleet Dashboard under My Account → My Agency Identity. Upload your logo and enable grey label. Your agency logo will appear on all client-facing report links, formatted as avision.org/report/your-agency-slug/client-id/. Changes apply immediately to all existing and future client reports.